Welcome to Virtual Therapy Studio, provided by Josephine Tripier Lorio, Clinical Cognitive Behavioural Hypnotherapist, and owner of Virtual Therapy Studio (hereinafter referred to as "I" or "me"). 

Before utilising the services offered at Virtual Therapy Studio, please carefully review these terms and conditions, along with the Privacy Notice and Cookie Policy. These terms outline the details about the services, contractual obligations, procedures for changes, and guidelines for addressing concerns. If you require clarification or believe there are errors in these terms, kindly reach out to me. These terms are in compliance with the Consumer Rights Act 2015 and establish an ongoing agreement between us.

Definitions and Interpretation

Within this Agreement, the following definitions apply unless the context suggests otherwise:

- "I" refers to Josephine Tripier Lorio, Clinical Cognitive Behavioural Hypnotherapist, and owner of Virtual Therapy Studio.

- "You" pertains to the individual accepting these terms and conditions and utilising the services.

- "Force Majeure" indicates events beyond reasonable control that prevent either party from fulfilling their obligations under this Agreement.

- "Registration" denotes your registration with Virtual Therapy Studio to access the services.

Email: jo@virtualtherapystudio.com

Website: www.virtualtherapystudio.com

1. Information about Me

1.1. Introduction

Welcome to Virtual Therapy Studio, your dedicated platform for transformative therapy services. I am Josephine Tripier Lorio, a qualified Clinical Cognitive Behavioural Hypnotherapist and Occupational Therapist. I possess a Diploma in Cognitive Behavioural Hypnotherapy from the UK College of Hypnosis and Hypnotherapy, along with an MSc. in Psychology. With my extensive background in mental health since 2017, I am a proud member of the General Hypnotherapy Register (GHR) and the Complementary & Natural Healthcare Council (CNHC).

1.2. Contact Information

Feel free to reach out to me via email at jo@virtualtherapystudio.com. My business address is The Old Post Office, 41-43 Market Pl, Wiltshire SN15 3HR.

2. Services

2.1. Appointments

I offer convenient online virtual sessions conducted via Google Meet, each typically lasting approximately one hour.

The initial stop smoking hypnotherapy session may extend up to 1.5 - 2 hours, encompassing a complimentary four-week aftercare period. This period allows you to schedule additional sessions within these four weeks as needed.

Given the individual nature of therapy, I recommend booking sessions one at a time to tailor the approach to your specific requirements.

2.2. Online/Virtual Sessions

To ensure a stable connection, kindly find a quiet space at home and consider using headphones. In the event of a session interruption due to a connectivity issue, failing to reconnect automatically within 1 minute, I will promptly contact you via email or phone, using the provided number during registration.

2.3. Techniques and Methods

In my sessions, I utilise a diverse range of therapeutic approaches, including hypnotherapy, cognitive behavioural therapy (CBT), NLP, mindfulness, and occupational therapy techniques. Periodically, I may provide recordings designed for your individual use at home. Please note that these recordings are exclusively for your benefit and should not be shared with others.

2.4. Fees

For current pricing, kindly refer to my Session Fees. I reserve the right to adjust my session fees and will notify you in writing via email at least 48 hours before any pre-booked session in case of fee revisions.

2.5. Payment

To secure your appointment, full payment is required (at least 72 hours in advance) via bank transfer using the following details or via Stripe using the payment link sent to your email address:

Name: Virtual Therapy Studio

Account: 31692680

Sort Code: 52-21-30

2.6. Guarantees

While I cannot offer guarantees, I assure you of my dedicated expertise and collaborative effort in your therapeutic journey. Successful outcomes depend on mutual commitment and motivation between the client and therapist.

2.7. Number of Sessions

The number of sessions needed varies for each individual, and there is no obligation to book a specific number of sessions.

2.8. Punctuality

Please note that if you are more than ten minutes late for your appointment, the session may be canceled without a refund.

3. Cancellations

3.1. Cancellation Policy

To respect the personalised nature of my services, I request a minimum of 24 hours' notice for cancellations or rescheduling.

If you miss an appointment, cancel or reschedule an appointment with less than 24 hours' notice, you will be charged the full cost of the appointment.

3.2. The Cooling-Off Period

As per the Consumer Contracts Regulations 2013, you have the right to cancel your appointment and receive a full refund within 14 days from the day following your booking confirmation email.

However, in compliance with regulation 36 of the Consumer Contracts Regulations 2013, engaging in services within the initial 14 days waives your right to cancel within this period. The cancellation window closes 24 hours before your scheduled appointment start time.

3.3. Waiving the 14-Day Cooling-Off Period

Before your scheduled session, preparations are made on my end. Your explicit consent is required to waive your right to cancel the appointment within the initial 14 days. Opting for an appointment within this period indicates your decision to forfeit the cooling-off period and the option for a full refund. Cancellations made up to 24 hours before your appointment time are eligible for a full refund.

3.4. Appointments Booked Less Than 24 Hours in Advance

Appointments scheduled within the next 24 hours do not allow for changes or cancellations. Once booked, these appointments are considered final.

3.5. Stop-Smoking Four-Week Aftercare Service

If you cancel or reschedule an appointment with less than 24 hours' notice, you waive your entitlement to the four-week aftercare service. In such cases, any subsequent sessions will be charged at my standard session fee rate.

3.6. Cancellation Procedure

To initiate the cancellation process, please inform me of your decision at least 24 hours before your appointment. You can do this by sending a clear statement to jo@virtualtherapystudio.com. Upon receipt of your cancellation request, I will promptly acknowledge it via email.

3.7. My Cancellation Policy

Should I need to cancel the appointment, face unexpected delays, or be unable to perform the service, I will offer you a full refund or the option to reschedule at a mutually convenient time.

3.7. Refunds

In cases where you are entitled to end the contract, I will initiate a refund using the same payment method you utilised. Kindly provide your bank details for the refund process.

4. Registration

4.1. Registration Process

During the first session, you will be asked for the following information if you haven’t provided this already. This includes details such as your name, phone number, email, symptoms, and prior hypnotherapy experience. Promptly inform me of any changes in your contact information. Please refer to my Privacy Policy for specifics on how this information is handled.

5. Your Information

5.1. Privacy

I handle your information in accordance with my Privacy and Cookies Policy.

5.2. Security

Our communications will take place via email or the phone numbers provided during the initial session. Be aware that unsecured email communications may pose a risk of disclosing Private Health Information to unauthorised third parties. While I take precautions, I cannot guarantee the security of messages sent via email.

6. Registration Agreement

By completing the registration process to schedule appointments and access services on the Website, you affirm the following:

- You have comprehensively read, comprehended, and accepted all the terms detailed in this Agreement.

- You are of legal age, over 18 years old, and possess the legal capacity to be bound by these terms. Alternatively, if applicable, you are the parent/guardian of an individual under 18 years old, accepting these terms on their behalf.

- The information you provide is accurate and true to the best of your knowledge.

- You commit not to disclose any treatment, recordings, or techniques provided to you with any third party.

- Prior to engaging in hypnotherapy, you have consulted with a qualified medical professional regarding any medical concerns (where appropriate) and have obtained confirmation from them that hypnotherapy is a suitable and appropriate course of action.

6.2. Statutory Rights

These terms do not affect your statutory rights.

6.3. Breach of Terms

I reserve the right to refuse your registration or suspend/deny access to the Website if you breach the terms outlined in this Agreement.

7. Complaints

7.1. Filing a Complaint

While I strive to provide excellent service, if you have any complaints, please contact me at jo@virtualtherapystudio.com. Alternatively, you can submit a complaint to the General Hypnotherapy Standards Council (GHSC) at admin@general-hypnotherapy-register.com.

8. Force Majeure

I will not be held liable if I am unable to fulfill my obligations under these terms due to Force Majeure.

9. General

9.1 Severance

If any provision of this Agreement (or part thereof) becomes illegal, invalid, or unenforceable, the legality, validity, and enforceability of the remaining provisions will not be affected.

9.2. Rights of Third Parties

No individual other than you or me will have the right to enforce any provisions of this Agreement.

10. Governing Law and Jurisdiction

This Agreement and any disputes or claims arising from it or related to it (including non-contractual disputes or claims) will be governed by and construed in accordance with the laws of England and Wales. You agree that the courts of England and Wales will have exclusive jurisdiction to settle any disputes or claims related to this Agreement, its subject matter, or formation (including non-contractual disputes or claims).